Questions / Help

If you want Add credits, called Ties, on your BirdPass account, here is how to proceed:

1. Connect to your account using your identifiers.
2. Access the Crédit or Add credits . This page is dedicated to the addition of ordered credits to your account.
3. Select the payment method you want to add the credits.
4. Choose the amount of credits you want to recharge on your balance from the amounts offered.
5. Follow the payment instructions indicated on the screen to complete the transaction.
6. After carrying out the transaction, check your balance to make sure that the credits have been successfully added.

No, it is not possible to obtain fried free credits, theits are the internal currency of the BirdPass site and they allow you to buy products in the store. To obtain tied credits, it is necessary to recharge your balance sheet of suffs with the proposed means of payment.

No, Birdi credits do not have an expiration date on BirdPass and they can be used as long as your account is accessible and active. This means that you can use theits to buy products in the store until your balance is exhausted and as long as your account is accessible. Conversely, if you decide one day to delete your account, then the credit balance from your account would also be deleted.

No, unused credits on BirdPass cannot be reimbursed. Consequently, if the balance of credits in your account contains a certain number of s flaces, we invite you to spend your credits by choosing the products you wish to acquire in the store . In addition, when recharging your balance in credits , we invite you to recharge only the amount necessary for the purchase you want to make in the store.

If you want Add € on the balance € From your BirdPass account, here is how to proceed:

1. Connect to your account using your identifiers.
2. Access the Recharge or recharge page my balance € . This page is dedicated to the addition of euros on the balance € of your account.
3. Select the payment method you choose to add €.
4. Choose the amount of € that you want to recharge on your balance € from the amounts offered.
5. Follow the payment instructions indicated on the screen to complete the transaction.
6. After carrying out the transaction, check your balance € to make sure that the € was successfully added.

You use your balance € to buy products in € in the shop Birdpass.
To do this, follow the following steps:

1. Connect to your account using your identifiers.
2. Consult the amount of your balance €.
   If it is empty, it is indicated 0.00 € and you can recharge it by going to the recharge or recharge my balance € .
3. Browse the rays of the store and choose the product that interests you, as well as its amount, while looking at the price indicated in €.
4. Add the product to the basket and define the quantity to buy.
5. Check your basket and finalize your order by paying € by your balance you select.
6. Once the payment is made, your balance € decreases and you receive the product ordered on your account if it is present in stock and immediately deliverable.

No, your balance € does not have an expiration date on Birdpas and its amount can be used as long as your account is accessible and active. This means that you can use your balance indefinitely to buy products in the store until your balance is exhausted and as long as your account is accessible. Conversely, if you decide one day to delete your account, then the € balance of your account would also be deleted.

Yes, you can buy the products present in the store without going through your balance €, or by the with bird credits. To do this, directly choose another means of payment on the page your order which will appear after the validation of your basket.

The means of payment offered on BirdPass are managed by deemed and known partner payment platforms, so Birdpass never has access to your payment information. These platforms use secure connections (SSL protocols, 3D-Secure) and any useful technique for guaranteeing transaction safety and avoiding fraud. To be vigilant and ensure good security, we recommend that you perform regular updates from your browser and any software related to transactions, never share sensitive information by e-mail such as credit card or identity document, to use strong and different passwords, to use virtual or temporary credit cards.

There are several reasons why you may encounter difficulties in making a BirdPass payment:

• Maximum limited limit : you have reached one or more maximum expenditure limits authorized for this means of payment over a daily or monthly period. In this case and if you had already been able to make the same type of payment previously, then we recommend that you make a new attempted payment either the next day or the 1st of the following month.
• Blocked operator and restrictions : The payment solution you are trying to use is not accessible in your case due to your operator or restrictions. In this case, we recommend either to use another operator or to use another payment solution.
• Connection problem : You have a problem with Internet connection. In this case, check that your internet access is working properly.
• Temporary breakdown or maintenance of the payment system : The payment system used can have temporary problems on its side. In this case, wait and rehash later, the next day for example.
• Information entered incorrect : you have misunderstood the details of your credit card (card number, expiration date, security code, etc.)
• Transaction blocking : The payment platform may have blocked the transaction for security reasons.
• Incompatible browser : In this case, make sure that your internet browser is up to date and that the security settings do not block the transaction. Accept cookies. If the problem comes from the browser, try to use another Internet browser.
• Using a VPN : If you use a VPN (virtual private network), try to temporarily deactivate the VPN and try to make the payment again.

Yes, payments by bank card on Birdpass work with 3-D Secure if the bank's security policy of your bank card allows it. The payments offered on BirdPass are managed by deemed and known partner payment platforms. These platforms and banks use secure systems including 3-D Secure security protocol or other systems, in order to strengthen online transactions safety during bank card payments. As part of 3-D Secure and during payment, you are redirected to a page of your bank where you will have to enter a password, your date of birth, a verification code sent by SMS or a code generated by an authentication application.

To prevent attempted fraud and theft to means of payment, BirdPass may have to ask the Customer one or more payment proofs. The verification of the payment transaction is then carried out for reasons of security, regulatory compliance and protection against fraud and theft. These measures are essential to protect customers from scams. The payment support (s) provided must be valid and clear enough to confirm the payment transaction. In the event of not providing or non-compliance with proof, the order concerned may be put on hold during a security period.

A preparation code or card code is a digital or alphanumeric code made up of numbers, letters or both (mixture of numbers and letters) depending on the card brand. This code is sometimes called PIN code or secret code. You must never reveal this code to anyone, because it corresponds to a preinforced value usable on the brand's website or on a list of partner sites of the brand. This code can be used online and it must be entered only on the platform or in the brand interface for which you bought this code and in accordance with the instructions of the brand. For example, you can add funds to your game account, to your video streaming account, to your music subscription, to your mobile telephony account, your web-payment, etc.

Once you have placed an order to buy a prepaid card on BirdPass, you receive an order confirmation email which contains a link to click to display your order online. If you do not see by this email, remember to consult the spam or spam mail folder of your reception box, in case the message has been filtered.
There are 2 possibilities for delivery of your order:

• Instant : you instantly receive the code of the card ordered after purchase and it is visible on the pages my tickets and my orders of your account. For delivery to be instantaneous, it is necessary that your account is verified and authenticated , and that the card ordered be present in stock at Birdpass.
• Delivery time : You will receive the code of the card ordered with a certain period corresponding to the verification, validation and/or supply of your order by our services during our hours of work. The state of the products ordered is indicated on the my orders of your account.

If you have any doubts or if you had not received the code after a while, do not hesitate to contact us. Birdpass is at your disposal to serve you at best.

Once paid, your order will be visible on the page My orders with the condition of the processing of the products ordered. When the products are delivered, the codes will be visible on the pages My tickets And My orders.
If your order does not appear on the BirdPass screen once paid, several reasons may explain this situation. Here are some aspects to take into account to solve this problem:

• Processing time : there may be a processing time between the moment you have made the payment and the order when the order appears on the screen. Payment of transactions is made with Birdpass partner payment platforms. These platforms inform BirdPass of the success of the payment of transactions with a certain period. Wait a few moments and update the Birdpass page if necessary.
• Payment confirmation : Make sure that payment has been successfully confirmed. Check your email to see if you have received an order or payment confirmation. If you do not see an e-mail, see the spam or spam mail folder in your reception box, in case the message has been sent.
• Connection to the account : Make sure you be correctly connected to your BirdPass account.
• Command history : Consult the orders . You should find the order you just placed with the condition of its treatment.
• Technical problem : a temporary technical problem may have occurred. Try accessing the page with another browser to see if the problem persists.
• Customer service : If the order still does not appear on your my orders , contact BirdPass customer service.

The codes of the cards ordered on BirdPass are not delivered written in email messages for safety reasons related to reception boxes.
To access the codes of the delivered cards, you must connect to your BirdPass account and go to the my ticket or the my controls by displaying the details of the ticket or the command. The codes of the cards ordered are delivered instantly or with a certain period according to the authentication of your account, the validation of the payment transaction and the availability of the cards ordered in stock.
Note that after payment of your order, an order confirmation email is sent to your email address. This email contains a link to click to display your order on Birdpass. If you do not see this email, remember to consult the spam or spam mail folder in your reception box, in case the message has been filtered. Also check on your account that you have registered with the right e-mail address.

Yes, you can consult the history of your orders on BirdPass by going to the my orders your account page. You will find there the list of your old orders with the date, the reference, the price, the payment method, the state, the products ordered, as well as the details of each order,

Once paid, your order is visible on the page My orders which indicates the history of your latest purchases with the state of processing of the products ordered.
If your order does not appear in the orders of orders, once paid, several reasons may explain this situation. Here are some aspects to take into account to solve this problem:

• Wait a little : there may be a processing time between the moment you place your order and its appearance in the command history on BirdPass. Wait a certain time, then update the my commands to refresh the page in your browser.
• Check your connection information : Check that you are connected with the right connection information associated with your account and that this corresponds to your account that placed the order. If you use several accounts, be sure to check your order on the right account.
• Consult the email address of your account : When you place an order on BirdPass, you receive an order confirmation email. This email contains a link to click that allows you to display the detail page of your BirdPass order. If you do not see this email, consult the spam or spam mail folder of your reception box, in the event that the message has been filtered there.
• Contact Customer Service : If your order still does not appear in the orders history and you are sure to have validated and paid it, contact BirdPass customer service by providing the order details (date of purchase, order reference, means of payment used, problem encountered) to obtain aid.
• Check the financial transactions : Payment of transactions is made through BirdPass Partner Partner Payment Platforms. Consult the statement or history of financial transactions of the payment method that you used to check whether the payment has been made successfully and debited. Look at your e-mail reception box to see if you have received a payment confirmation message sent by means of payment used during the transaction. If there is no trace of financial transaction, the means of payment has been able to refuse the transaction due to limitations or restrictions. In this case, use another means of payment.
• Check error messages : if you have encountered error messages during the purchase process, note them and inform BirdPass customer service or the payment platform used. It may be that a temporary or permanent technical problem has occurred.
• Reassemble or return the order : if the order is still not displayed on BirdPass and your payment method has not been debited, you can try to iron the order. Indeed, it is possible that the first transaction was not concluded correctly.

The use of the recharging or prepaid card code received depends on the type of product or service for which the code has been issued. The code can be used on the brand's website and/or on a list of partner sites of the brand. In all cases, follow the instructions provided by the brand or platform concerned by the code.
Here is a general procedure that you could follow to use a charging or prepaid card code:

• Connect to your account : Access your account on the service platform (games, streaming, telephony, etc.) for which you bought the prepaid card. Make sure it is the right site and do not enter the code on another site.
• Search 'Add funds' or 'Add a code' : Navigate the platform to find the option that allows you to add funds or enter a gift card code.
• Enter and validate the code : Enter the alphanumeric code that you bought in the field provided for this purpose. Make sure to properly enter each character. Then validate the code by following the site instructions.
• Confirmation : Once the code has been validated, the platform should confirm that the funds have been added to your account and you should receive a confirmation email.

The place where you must use the recharge code or the prepaid card code depends on the type of product or service for which the code has been issued. The code can be used on the brand's website and/or on a list of partner sites of the brand. In all cases, follow the instructions provided by the brand or platform concerned by the code.
Here are some examples of places where you could use the code of a recharge or the code of a prepaid card:

• Game platforms : The charging code can be used on an online game platform such as Steam, PlayStation Network, Xbox Live, Nintendo Eshop, Blizzard, etc.
• Streaming services : The recharge code can be used on a video or music streaming service such as Netflix, Spotify, Apple, Deezer, etc.
• Mobile operators : The charging code can be used to credit your mobile phone for your operator.
• Online video games : The recharge code can be used to buy credits or virtual objects in online games.
• Specific platforms : The charging code can be used to buy applications, software, electronic books, etc.
• Web-payment services : The recharge code can be used to buy a service, game parts, digital products on the partner sites of a web-payment service.

Yes, charging codes or prepaid card codes have an expiration date after which they can no longer be used. This is why, once you have bought a BirdPass code, we invite you to use it as quickly as possible on the brand's website for which it is intended or on one of the partner sites of this brand, if this is the case.

You will find the codes of all the prepaid cards that you have ordered on the my account on your account. Go to the page listing the history of your delivered tickets and display the detail page of the right ticket. You will then see the recharge or prepaid card code concerned.

Once you have bought a product on BirdPass and this product has been delivered to you, it is no longer possible to cancel the order and it is not possible to obtain a refund or exchange of this product. Indeed, once the product has been delivered, you are aware of the secret code or the PIN code of the product. It is for this reason that the product cannot be taken up or exchanged. We therefore advise you to use the product you ordered despite everything. In the future, we invite you to pay particular attention when ordering another product.

To make BirdPass known on the Internet, you just have to write a positive opinion on our site, to talk about one of our services or to quote one of the products we sell and to put a redirect link on the BirdPass site.